Gempak99 Privacy Policy — Malaysian User Data Protection
Gempak99 is committed to protecting the privacy of every user in Malaysia. This policy clearly explains how we collect, use, store and protect your personal information when you use our platform.
Last updated: January 2026
Information We Collect
When you register or use the gempak99 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected includes:
- Account information: Your full name, date of birth, email address, phone number and username as provided during registration.
- Device and browser information: Device type, operating system, browser type, IP address, screen resolution and other technical information automatically transmitted by your device when accessing the platform.
- Local payment information: Transaction details in Malaysian Ringgit (RM / MYR), including the payment method used such as FPX or e-wallets. We do not directly store credit card numbers or full banking details — all transactions are processed through secure payment providers.
- Usage data: Your in-platform activity records, including games played, bets placed, login times, pages visited and other actions taken within your account.
- Cookies and tracking technologies: We use session cookies and persistent cookies to maintain your login, remember your preferences and analyse how users interact with the platform.
How We Use Your Information
The information we collect is used solely for purposes related to gempak99 platform operations and improving the user experience. The primary purposes include:
To verify user identity, prevent fraud, and ensure that only the legitimate account owner can access their account.
To process MYR deposits and withdrawals, verify payments and maintain accurate transaction records.
To analyse usage patterns and improve the platform's interface, speed, content and overall experience.
To help resolve user queries, complaints or reported technical issues more quickly and accurately.
Cookies & Tracking Technologies
Gempak99 uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our platform.
We use two types of cookies: session cookies that expire automatically when you close your browser, and persistent cookies that remain for a set period to remember your preferences. You can configure your browser to block cookies, but this may affect certain platform functions.
We do not use cookies for third-party advertising or to track your activity outside of the gempak99 platform.
Data Storage & Security
All user personal data is stored on servers protected with SSL encryption and strict access controls. We follow a data minimisation principle — only information necessary for platform operations is retained, and only for as long as required.
User account passwords are stored in an encrypted format that cannot be reversed. gempak99 staff do not have access to actual user passwords. For payment information, we rely on certified payment providers who comply with industry security standards.
In the event of any security incident that may affect user data, we will notify affected users within a reasonable timeframe.
Data Sharing & User Rights
Gempak99 does not sell, rent or disclose users' personal information to third parties for marketing or commercial purposes. We may share limited information only in the following circumstances:
- Authorised payment providers and transaction processors required to facilitate MYR deposits and withdrawals.
- Regulatory authorities or law enforcement agencies when required by law or a valid court order.
- Technical service providers (such as hosting providers) bound by strict confidentiality agreements and permitted to use data only for purposes specified by gempak99.
User Rights
As a gempak99 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we update or correct any personal information that is inaccurate or out of date.
- Right to Erasure: In certain circumstances, you may request that we delete your personal information, subject to legal compliance requirements and mandatory financial record retention.
- Right to Withdraw Consent: You may withdraw consent for certain data processing at any time, although this may affect your ability to use some platform features.
To exercise any of the rights above, contact our team by email at [email protected] or refer to our FAQ page for further guidance.
Policy Changes & How to Contact Us
Gempak99 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements or platform improvements. The date of the most recent update will always be displayed at the top of this page.
Users are encouraged to review this page periodically. Continued use of the platform after any changes are published will be considered acceptance of the updated policy. For significant changes, we may send a notice to your registered email address.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us via:
- Email: [email protected]
- Help page: gempak99 FAQ
Your Privacy, Our Priority
Gempak99 puts the trust of Malaysian users first. Register an account with confidence, knowing your data is handled with care and responsibility. Check our FAQ for any further questions.